WAContact support
Get help with the WhatsApp Web extension, contact sources, Excel, CSV or VCard output, business, country and label filters, or an export that did not finish as expected.
Support hours: 04:00–20:00 UTC
If we do not reply immediately, leave your message. The team will respond during the next support window.
Priority support
Use direct support for a setup problem, failed contact export, plan-access question or product feedback.
No immediate reply? Your message is still received.
Describe the issue and leave the message in your conversation history. We will follow up during support hours.
Community channels
Use direct support for an individual problem. Community groups are for general setup discussion and feedback.
Discuss WAContact setup and share product feedback.
Ask general questions about WAContact and contact export.
FAQ
Know when we reply and which details help us diagnose an issue.
Support replies are handled between 04:00 and 20:00 UTC. Messages outside this window remain available for review.
Leave a complete message. You do not need to wait on the page; the team will reply during working hours.
Include WAContact and Chrome versions, selected format, source, filters, failed step and exact error. Redact all contact data.
Use direct support for account-specific or technical problems. Community groups are for general workflow discussion.
The team can help with installation, All Contacts and Chat List sources, Excel, CSV, VCard, business, country and label filters, plans and failed exports.
Your message remains available for follow-up even when the team is temporarily unavailable.